STORE POLICY
Customer Care
At Impressive Crafts, we are committed to providing excellent customer care and ensuring a seamless shopping experience for all our customers. Our Customer Care Policy outlines the guidelines and procedures we follow to address any queries, concerns, or issues you may have. Please take a moment to familiarize yourself with our policy:
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Contact Information:
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Customer Support Email: impressivecrafts@gmail.com
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Customer Support Phone: +91 9818920699 (available during business hours)
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Response Time:
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We strive to respond to all customer queries and inquiries within 24 hours (excluding weekends and public holidays).
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Order Status Updates:
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After placing an order, you will receive regular updates about your order status, including shipping and delivery information.
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Returns and Refunds:
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We have a transparent and hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return request within 30 days of receiving the product (For exception of some products that are customised for you). Please refer to our Returns and Refunds policy on our website for detailed instructions.
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Product Support:
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For any technical or product-related assistance, our support team is here to help. Please contact us if you have any questions or require assistance with our products.
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Privacy and Security:
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Protecting your personal information is of utmost importance to us. We follow strict data protection guidelines to ensure the safety and security of your information. Please refer to our Privacy Policy on our website to understand how we collect, use, and protect your data.
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Feedback and Complaints:
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We value your feedback and take complaints seriously. If you have any suggestions, feedback, or complaints about our services or products, please reach out to our customer support team, and we will promptly address your concerns.
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Compliance with RBI Terms:
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Our Customer Care Policy is in full compliance with the guidelines set forth by the Reserve Bank of India (RBI) to ensure a fair and secure online shopping experience.
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Our team is dedicated to serving you and making your shopping experience enjoyable. If you have any questions or need assistance, please don't hesitate to contact our customer support team.
Privacy and Safety Policy
Impressive Crafts is dedicated to protecting your privacy and ensuring a safe shopping environment. Our Privacy and Safety Policy outlines how we collect, use, and safeguard your personal information. We adhere to the latest guidelines set by the Reserve Bank of India (RBI) to maintain the highest standards of data protection. Please read our policy carefully to understand how we handle your data:
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Data Collection:
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We collect only the necessary information required for processing your orders and providing a personalized shopping experience. This may include your name, contact details, shipping address, and payment information.
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Secure Transactions:
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All online transactions on our website are conducted through encrypted and secure payment gateways to protect your financial data from unauthorized access.
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Data Usage:
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We use your personal information to process orders, deliver products, handle returns, and provide customer support. We do not share your data with third parties for marketing purposes without your explicit consent.
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Communication:
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We may contact you through email or phone for order updates, promotional offers, and customer care purposes. You can opt out of promotional emails anytime.
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Cookies and Tracking:
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Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized recommendations. You can manage your cookie preferences through your browser settings.
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Data Security:
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We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
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Compliance with RBI Terms:
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Our Privacy and Safety Policy complies with the guidelines set forth by the Reserve Bank of India (RBI) to ensure the highest level of privacy and safety for our customers.
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By using our website and services, you consent to the practices described in our Privacy and Safety Policy. If you have any questions or concerns regarding your privacy or data security, please contact our customer support team.
Please note that our policies may be updated from time to time to comply with new regulations or improve our services. We recommend checking our website for the most recent version of our policies.