SHIPPING & RETURNS
Shipping Policy
At Impressive Crafts, we are dedicated to providing a seamless and efficient shipping experience for all our customers. Our Shipping Policy outlines the guidelines and procedures we follow to ensure timely delivery and customer satisfaction. Please take a moment to review our policy:
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Shipping Charges:
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We offer transparent and competitive shipping charges based on the weight and destination of the package. The shipping charges will be displayed during the checkout process before you make the payment.
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Shipping Methods:
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We partner with reliable and trusted shipping carriers to deliver your orders safely and on time. The available shipping methods will be displayed during the checkout process.
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Dispatch Time:
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We aim to process and dispatch all orders within 7 business days of receiving payment. If there are any delays due to unforeseen circumstances, we will notify you promptly.
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Estimated Delivery Time:
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The estimated delivery time will vary based on the shipping destination and the chosen shipping method. Once your order is dispatched, you will receive a tracking number to monitor the status of your shipment.
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Non-Delivery or Delayed Delivery:
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In the rare event of non-delivery or delayed delivery, please contact our customer support team. We will investigate the issue and take appropriate actions to ensure you receive your order as soon as possible.
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Shipping Restrictions:
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Some products may be subject to shipping restrictions based on the destination or local regulations. We will inform you if any such restrictions apply to your order.
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Address Accuracy:
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Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for any delivery delays or non-delivery due to an incorrect address.
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Order Tracking:
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You can track the status of your order using the provided tracking number. If you have any concerns about your shipment, please contact our customer support team, and we will be happy to assist you.
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Compliance with RBI Terms:
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Our Shipping Policy complies with the guidelines set forth by the Reserve Bank of India (RBI) to ensure transparent and efficient shipping services for our customers.
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Please note that our shipping policy may be updated from time to time to comply with new regulations or improve our services. We recommend checking our website for the most recent version of our policies.
If you have any questions or require further assistance regarding our Shipping Policy, please don't hesitate to contact our customer support team.
Return & Exchange Policy
At Impressive Crafts, we want you to be fully satisfied with your purchase. Our Return and Exchange Policy is designed to ensure a hassle-free and transparent process for returning or exchanging products. Please take a moment to familiarize yourself with our policy:
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Eligibility for Return and Exchange:
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You are eligible for a return or exchange if:
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The product is damaged, defective, or not as described.
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The products is not customised or made to order for you.
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You received the wrong product.
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You are not satisfied with the product (subject to conditions).
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Timeframe for Return and Exchange:
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You can initiate a return or exchange within 30 days of receiving the product. If the return or exchange request falls within this period, it will be accepted for processing.
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Condition of the Product:
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The product must be in its original condition, unused, and in its original packaging. Any product that shows signs of use, damage, or is missing parts will not be eligible for return or exchange.
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Return and Exchange Process:
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To initiate a return or exchange, please contact our customer support team through email or phone. Provide the following details:
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Order number
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Reason for return or exchange
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Clear images of the product (if damaged or defective)
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Our customer support team will guide you through the return or exchange process and provide a return shipping address.
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Return Shipping:
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For eligible return or exchange requests, we will arrange for a pickup from your provided address. The shipping cost for the return will be borne by us.
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Refund and Replacement:
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Once we receive the returned product and verify its condition, we will proceed with the refund or replacement, as per your choice. Refunds will be processed through the original payment method used during the purchase.
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Non-Returnable and Non-Exchangeable Products:
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Certain products, such as perishable goods, personalized items, and hygiene-related products, are non-returnable and non-exchangeable unless they are damaged or defective.
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Compliance with RBI Terms:
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Our Return and Exchange Policy is in full compliance with the guidelines set forth by the Reserve Bank of India (RBI) to ensure fair and transparent return and exchange services for our customers.
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Please note that our return and exchange policy may be updated from time to time to comply with new regulations or improve our services. We recommend checking our website for the most recent version of our policies.
If you have any questions or require further assistance regarding our Return and Exchange Policy, please don't hesitate to contact our customer support team.