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FAQ

  • What is your return and exchange policy?
    Our return and exchange policy allows you to initiate a return or exchange within 30 days of receiving the product. Please refer to our Return and Exchange Policy page for detailed information.
  • How can I contact customer support?
    You can reach our customer support team through email at impressivecrafts@gmail.com or by calling our customer support helpline at +91 9818920699 (available during business hours).
  • Can I track my order?
    Yes, you will receive a tracking number once your order is dispatched. You can use this number to track the status of your shipment.
  • How can I customize the money envelopes?
    To customize the money envelopes, you can choose from various design options and personalize them with names and special messages. Simply follow the customization instructions provided on the product page.
  • Are the wrapping sheets and paper bags eco-friendly?
    Yes, we are committed to sustainability. Our wrapping sheets and paper bags are made from eco-friendly materials that are recyclable and biodegradable.
  • How long does it take to process and ship an order?
    We aim to process and ship orders within 7 business days. Please refer to the product page for specific processing times. Once shipped, the delivery time will vary based on your location and chosen shipping method.
  • Do you offer gift-wrapping services?
    Yes, we offer gift-wrapping services for select products. You can choose the gift-wrapping option during the checkout process.
  • How can I customize the money envelopes?
    We offer a wide range of physical products, including wrapping sheets, paper bags, notebooks/journals, and customizable money envelopes.
  • Do you offer international shipping?
    Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary based on the destination.
  • What if I receive a damaged or defective product?
    We apologize for any inconvenience caused. If you receive a damaged or defective product, please contact our customer support team immediately with clear images of the product. We will arrange for a replacement or refund as per your preference.
  • What payment methods does Impressive Crafts accept?
    We accept various payment methods, including credit/debit cards, net banking, and mobile wallets, to ensure a convenient and secure checkout process.

Address

C-54 sector 88 Noida, Uttar Pradesh - 201304

Tel: +91 9818920699

Opening Hours

Mon - Fri: 10am - 7pm

Saturday: 10am - 8pm

Sunday: 10am - 7pm

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© 2023 by Impressive Crafts.

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